Blog

Data Science in the Real World,

Analytics,

How Generative AI is Supercharging Customer Service

by Joe Ackert
on May 01, 2025

Lately we’ve been helping businesses optimize their customer service operations by using Generative AI to balance high-touch service with efficiency. A lot of companies are still focused on ...

How Generative AI is Supercharging Customer Service

Driving Efficiency in Industrial Operations with IoT and AI

Understanding the Potentially Disruptive Impact That AI Can Have on Your Business: A Guide for the C-Suite and Board of Directors

Psychological Safety Isn’t Soft—It’s Strategic

What Millions of AI Prompts Reveal About the Future of Work

Go to market with a Voice Assistant app in 8 weeks

Reinventing Manufacturing: From Legacy Systems to Digital Supply Chains

Navigating Digital Transformation: A CEO’s Guide to Leading Change

Agile Approaches for AI and Data-Focused Teams

Navigating SEO and SCO in the Age of AI-Powered Search Tools

Tracking AI Project Value: Unleashing Quantifiable Impact

Generative AI Adoption: Bridging the Gap Between Hype and Reality

Let's Get This (3rd) Party Started

How I Convince Myself That I'm Staying Up to Date with AI

Providing Value as a Software Engineer

From MVP to Fully fledged: When is the right time to upgrade your SaaS tech stack?

Nimble Gravity Expands Artificial Intelligence and Data Analytics Capabilities with Acquisition of iGerencia

How to Fund Your IT or Technology Project

Mullet Architecture: Business in the Frontend, Party in the Backend!

Considerations for Automation and Efficiency Projects

Tools for the Toolbox

How to Build a Better Product with Quantitative and Qualitative Data

What’s a data moat and why do you really, really want one?

Full Stack Observability: Why does my app run Slowly?

How We Leverage AI to Supercharge Software Engineering

Enhance Your FullStory Sessions with Google Tag Manager (GTM) and FS Custom Event API

How To Make Your Own GPT - Introducing Ad Copy Wizard

Sneak Peak of Google Analytics 5

From vi to AI: The Incredible Evolution of Coding Tools

"Tell Me What You Want Me To Do" - A Tech Manager's Guide To Diving Deeper With Employees

Unleash the power of your analytics tools: How to create your own toolbox for 2024

How Generative AI Made My Life Easier and Harder in 2023 (and What I Hope for in 2024)

Leveraging Generative AI for Digital Transformation

GA4 Custom Events with GTM

GA4 Custom Event Guide & Strategy

Nimble Gravity Acquires mDEVZ to Strengthen Its Data, AI and Software Engineering Capabilities

Google's Search Generative Experience (SGE) brings AI into Search, but is it any good?

“-ilities” in Software Engineering

Generative AI: A Journey Through Familiarity, Usage, and Concerns

How to build your Universal Analytics to GA4 migration strategy

5 reasons you should switch to GA4 now

It’s time to say goodbye to Google Optimize

Nimble Gravity and Ranta Digital Announce Transaction Close

What Ecommerce Stores can do to maximize sales on Black Friday?

Using Machine Learning and Data Science to improve the semiconductor industry supply chain.

10 Ways To Improve Digital Performance You Should Focus On Now

Google Analytics for Insights

Data Visualization – Some Common Problems

Digital transformation is not (JUST) ecommerce

Big Data is BS!

Things We Believe