Challenge
Markel’s underwriting team faced inefficiencies in handling policy referrals due to manual processing. This created delays, inconsistencies, and increased workload, limiting the team’s ability to focus on high-value underwriting decisions.
Solution
Markel partnered with Fog Solutions to develop ReferralEdge.ai, an AI-powered referral solution built on Azure OpenAI. The system: Automates referral decision-making by analyzing policy documents, underwriting guidelines, and historical cases. Uses AI-driven insights to recommend whether referrals require escalation or can be resolved autonomously. Seamlessly integrates with Markel’s underwriting platform to minimize workflow disruptions and accelerate adoption. Aligning decisions with underwriting guidelines. Leading to stronger broker relationships and improved customer satisfaction. Reducing turnaround times for underwriting. Freeing underwriters to focus on complex, high-value cases.
Results
• Generative AI • Azure OpenAI • Data Engineering • AI-Powered Search & Compliance
Uses AI-driven insights to recommend whether referrals require escalation or can be resolved autonomously.
Faster policy issuance
Leading to stronger broker relationships and improved customer satisfaction.
